Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. locate your external wall mounted omnibox and trace where the cables from it enter into your property. Superfast Broadband. I received my broadband kit today but sadly I'm unable to use it right away due to the lack of a virgin media wall socket. There is a cable on the right of the box coming from the outside. The top “capped” one is marked FM & has been disused since cable went digital. Virgin Media will supply a Hub for the broadband service - it will be delivered to your home. on 15-12-2022 08:14. Manage Your Account. Online chat: You should see the option to start a chat on Virgin Media's website. I'm a Very Insightful Person, I'm here to share knowledge. Need to contact Virgin Media Customer. Browse Virgin Media Virgin Media Community. I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. Please I need an Engineer as I need internet for my work, I am so frustrated right now. The cable fits in the socket shown in the image attached. Just moved into a new flat today, got my QuickStart box and got everything somewhat plugged in. . . If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). I wanted. Hello, I also have moved into a new property and do not have a wall socket for my router, I would like to make an appointment for an - 5359172. I did ask for a technician to visit on not finding the wall socket, which was also arranged promptly for 17 July. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. Account - Mobile. At the moment you have a Sky modem that is serviced by an RJ11 socket, which provides your Broadband from phone line. . It is surface clipped usually. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. If there are you can book an engineer online too. Joining in. Jul 11, 2008. Manage Your Account. I understand that I am now to connect the landline to the Hub 3, but having done this, I don't get a connection. so. Mark as New; Bookmark this message; Subscribe to this message; Mute; Subscribe to this message's RSS feed; Highlight this message; Print this message; Flag for a moderator; on 15-12-2022 21:47Re: No virgin media socket outside my house. Manage Your Account. My Virgin Media App. Options. Like many, I have received the new fibre phone adapter however the main phone socket is in a different room to the router. - 5209809. We have the quickstart pack but sadly cannot get broadband set up and working. I'm here to share knowledge, I don't work for Virgin Media. We've recently moved into our new hour and we received our HUB 3 along with the isolator cable but we don't seem to have a VM wall socket - 5365337 Browse Virgin Media Virgin Media Community What confuses some people is the push-on connector provided. Go to Account settings, then Account details b. I have recently moved into a new flat and when ordering virgin media it states I can do a quickstart install but there seems to be no virgin media wall socket so I've opted for the engineer to come out and install. Incidentally the phone socket is redundant if not in use and can be safely removed. Do I need an adaptor to make this work? - 5203754. If you don't have the correct socket, and you can't trace the cable back into the house from the external omnibox then call the pre-installs team on 0800 052 1734. We only have the Open reach Master socket 5C. --. Virgin media wall socket in an unusable place in QuickStart, set up and connections Saturday; Hi in QuickStart, set up and connections a week ago; Top. Surly there has been a connection previously otherwise we wouldn't have bee. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. Unplug the white. Only an aerial cable (pictured below) connected to a box outside my flat. @thomashtchan10 wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Switch on your TV, then using your own TV remote press the Input, AV or Source button. If you already have an existing line, an engineer shouldn’t be required, it should just need to be switched back on. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. When this happens your landline will need to be connected to the hub via the adapter provided in order to make and receive calls. Virgin sent me the quick start kit and but I have the wrong connections to go into the virgin socket. . Browse Virgin Media Virgin Media Community. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. Reply. I can see that you haven't been in touch with our team since our post, so I'm going to send you over a private message so I can look into this for you and get an engineer visit booked in. I can only find the TV socket. There are multiple different branded wall boxes inside our flat but none. I guess your options are seek approval, be dumb and have install or change providers. Manage Your Account. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Once a SIM card is inserted it operates like a mobile broadband router. I complained to a UK based ciustomer service person and he tried to persuade me that I could have the phone where the router is or pay £99 to have the living room socket rewired to work, THIS IS RIDICULOUS ! I would like Virgin Media to send an engineer to get my living room. To order an adapter, simply click Ready to switch in the. 4. Alternatively, you can test your home phone services by calling our automated phone service on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone. I don’t have the virgin media socket in my wall MU54. Stream from Virgin Media. I have received my quick start-up kit. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and SundayI don’t have the virgin media socket in my wall MU54. All you need to do is contact Virgin Media and explain what the issue is. Reply. My flat seems to have a plethora of wall sockets installed even one that is branded Virgin Media but I don't think any of them are suitable for the coax cable the Hub 3 comes with. 5. I'm here to share knowledge, I don't work for Virgin Media. I have tried to contact vm but I don’t have a landline number so they w. Hi all, when I signed up for Virgin Media, it said the service was available at my house. i opted for the self install, however on inspection we - 5180915. My Virgin. Both can be found in the email that was. 168. Some advice- New customer signing up before moving into new home. 0 hub but i have a small problem. I actually want to move it where I think the previous Virgin socket originally was - there's. Mark as New; Bookmark this message; Subscribe to this message; Mute; Subscribe to this message's RSS feed; Highlight this message; Print this message; Flag for a moderator; on 15-12-2022 21:47Re: No virgin media socket outside my house. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. How long will the QuickStart installation take me? WiFi Hub - 30 mins. Do you have anymore images with more light so we can see the connection more? If you do have any further questions regarding self install you can find information. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Plug the cables into the hub. The wall socket I have within my home does not appear to be working. Turn on and start the hub. 2: Internet connection, via your homehub, for all online functions. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults ignore all the options and don't press any. Browse Virgin Media Virgin Media Community. on 09-08-2023 11:24. You. Hi I am having the same problem too. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. But I. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. Tuning in. I am moving into a new home at the end of next week and want to join using the Ultimate Volt Bundle (O2 sim, TV, landline, internet). Can I have - 5423708Box arrived today, we have BT Ethernet and phone socket not the round socket. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I have a grey virgin media box on the outside of my house that seems to lead into my living room but I can't find a socket or even any cables inside. Hi @ZBEL . Tried looking to book an appointment for an engineer for this but can’t seem to find where I do this? Thanks. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Connect the Hub’s power cable with the blue tab. I have the samw problem ive got the hub but i dont have a socket in the house, trying to make an appointment but the website doesn't work - 5057222. I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. We've taken the front of the box off and inside there is an isolator but nothing else. Alternatively, you can test your home phone services by calling our automated phone service on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone. You may still need to pay an activation fee, but some deals will offer activation for free. VM BB TV Landline. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. Browse Virgin Media Virgin Media Community. Solved: Hi, I recently moved to the house and ordered Virgin media broadband, I received the self-install kit today but I don't have a wall - 4940188I will be installing Virgin Broadband, TV & home phone soon but just wanted to check if it matters that I have two Virgin wall sockets in different rooms from a previous owner. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. I've got the same problem as above. If you have a quick start kit this should be installed into a faceplate/wall socket with an NTL, Telewest or Virgin Media logo on it. Learn more. Your traditional landline sockets will no longer be the connecting point for your landline handset. Superstar. If you can't see anything obvious go. Account - Cable. Speed 5. It's for plugging a router/modem and/or set top box into but it won't work if you don't have a virgin media account. For a wires-free alternative, you could use a cordless phone setup. These enter my house via an air brick/vent very close to. I am so sorry that you have - 5404317 BrowseSolved: I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. Plug the cables into the Hub. We would advise against removing the master socket yourself as this would be tampering with and damaging our equipment. Solved: Hey, I've recently received my new broadband hub. But don't worry – if you don't have broadband, your network provider, such as BT and Virgin Media O2, will supply you with a connection to support the new digital landline system. Explain what needs to be done and book an engineer visit. If it is a loose cable only, you will need one of these to connect the Quickstart cable. 5K. Don't touch it. Thanks for your post on our Community Forums @Best336, and a very warm welcome to our Community Forums!I’m moving into a new property and was told the property was eligible for quick start as it has the sockets installed. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. Secondly, once you have the plug and socket perfectly aligned straight, try turning the plug anti-clockwise a little bit (the opposite way you would normally screw it on) and see if you feel a slight 'click' as the first bits of the threads align with each other (while you are turning the plug slowly anti-clockwise). You already have the wiring round the house which extends your old ‘BT’ type (old virgin media) phone line to the phone secondary sockets round the house where you have and want your phones plugged in. Tudor. You'd not be able to get anything from the Virgin Media feed without signing up to Virgin Media cable and VM providing you with a cable STB with PIN card in it. VM BB TV Landline. I have checked outside and there is a brown box shared with the neighbour. 0 Kudos Share. . Very poor advice. You’ll need to contact your provider and let them know about the switch if you have any of these to make sure they’re compatible with a fibre service. If there is any old wiring or coaxial cable, this can be removed but possibly. I really want to sign up now before I move into. This is designed to push over the existing screw connector the outlet has. I was never asked if I had a wall box. - 5156345I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Virgin Media; My Virgin Media;. 0 Kudos. Don’t plug the power cable into a plug socket yet. 100. I have looked everywhere but can't seem to find one. Then just connect your various devices to the dongle. Please, be advised once we switch to fibre optics your landline will need to connect via the hub, therefore we usually provide with an adaptor to use and plug your handset to the back of the router. Is there a way to connect the VM router without a wall socket please ? - 5036273Hello, I have received the installation kit this morning and when I was getting everything ready I realised that whoever was living in this house before my has cut the cable coming out of the virgin socket and I would need help to fix it. If you can set up using a Self-Install pack, but. Part 1 when you activate The Signal. . Due to the nature of our network, connectivity can vary from property to property. Bits and bytes. Virgin Media don’t do any Fibre connections to inside the house. 0 Kudos Reply. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. VM BB TV Landline. on 28-10-2022 17:29. I'm here to share knowledge, I don't work for Virgin Media. However, since theres no virgin media socket is it possible if someone who works at v. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. Hi there @vmcusto1, welcome to our forum and thanks for your post. Hi I have just received my new package and opted for the quick install as I know how to plug things in however I don't have any coaxial wall sockets. I got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. VM's phone service is provided from a telephone connection point on the back of the VM hub (which replaces the old 'telephone master socket'). What needs to be done is for the new Virgin Media CV21 connection. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. Follow the instructions on screen to finish your setup. I’ve got a broadband box to set up but no virgin media master socket ! I need to book an engineer to install one - 5446411. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. The adapter plugs into the TEL1 socket on the VM hub as per pic below. RachelG2. . Iv just switched from another provider and got the QuickStart pack but I don’t have the wall socket. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Here you’ll find all the help you need for Virgin Media related problems and issues. Options. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Like the TV cable we have too. - 5156775. Turn on and get connected. You cannot watch live TV via the guide without the wired coax, but you can still use the mini box in your loft as long as you have WiFi reception there. Browse. The answer is yes unless your service comes from another connecting point in your building, or from an outdoor service trench or enclosure. If you would like, we can forward your details to the relevant team to see if your property is serviceable. Connect everything. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. The second phone socket on the hub (TEL2) is for if you have a second phone line/number. This promotion means you won’t pay the usual setup fee of £35. When you see the ‘starting up’ screen, you can pull the tab out of the remote. The problem is t. . Sadly a lot of sockets get removed from properties, which VM have no knowledge of. Virgin Media socket 44 minutes ago Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Ultrafast Broadband. on 18-05-2022 19:55. Solved: Previously, I had BT connection so I need a wall socket. All the apps will work, and you can watch your recordings - your mini box connects to the main box. We would like to show you a description here but the site won’t allow us. Manage Your Account. Account - Mobile. Hi folks looking for a little help from someone in the know. Virgin Media; My Virgin Media; Shop; Help;. I have received my quick start-up kit. Options. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Let us know if there's any further issues. Socket should be on the underside. Account - Cable. It's great to hear your wall socket concerns have now been addressed and resolved. Will an engineer h. I am not currently a virgin media customer. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. How to install Virgin Media broadband The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation appointment. Manage Your Account. What they cannot tell is whether the previous occupant has removed the internal boxes, or worse still ripped out the drop line to the street cabinet. No, any cables within the house can be touched as much as the householder wants to touch them. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket, then get in touch. Recently, following reporting a phone fault, I was forcibly switched over to the new standard for hub-based telephony (27AC). If there are multiple ethernet ports in the house, they normally would all terminate in a single location and all the wiring would go to an ethernet switch. Browse Virgin Media Virgin Media Community. Estonia and the Netherlands have already switched. Reply. If there are you can book an engineer online too. I’ve just been to the property but not sure these are the right sockets. However, I do not have any of the specified wall sockets available. Go to virginmedia. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Now have to wait until late next week for a technician to arrive!on 12-08-2022 15:38. ago Sometimes you will get a random cable sticking out of a wall with no isolator. Options. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. The connection cable should be on the other side of that incoming "hole". Browse Virgin Media Virgin Media Community. Don't understand why I would qualify for Quick Start if the property didn't have the right connections?The VM box and the wiring is wired to the Virgin Media cable network which does not carry a terrestrial TV signal. While doing that. I have taken a look at your account and can see you have spoken to our team and a manned install has been booked for you. My computer is upstairs and my router is downstairs, chained to the existing fibre wall socket. Re: No Virgin media wall socket. Virgin Media; My Virgin Media; Shop;. on 22-10-2022 20:58. This promotion means you won’t pay the usual setup fee of £35. Have your Virgin account number and area reference number on hand. All the cabling is the property of Virgin Media and must not be touched. Step 1 to installing the wifi is to plug it into the virgin media wall socket im supposed to have but I do not have one. I wanted to check with people on here before trying to get an engineer in, just. No virgin media wall socket in QuickStart,. So you can either unscrew this one & push on the connector provided in the Quick Start pack. . Welcome to the community forums. 7K subscribers in the VirginMedia community. Tudor. RJ11 plug to BT socket adapter. The pre-install team number is 0800 052 1734. Browse Virgin Media Virgin Media Community. Let us know if you'd like to go ahead with that. I will only be using one wall socket, so the other socket will have no connections. It is actually a VM box but a very old one, even though it was still in use just over a month ago. But I have actually managed to get through to the technical team over chat. Phone. Re: No virgin media wall socket. 0. Solved: Hello, ive tried calling and cant get through to book and engineer. You’ll then be able to use your same old phone to make. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Unscrew one of the two lower cables & push the provided one over the exposed thread. There’s even no BT wall socket. But I don't think I have any Virgin Media Wall sockets in my house. If it doesn't work then you can call the pre-installs team on 0800 052 1734. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. Client62. Stay safe online. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. You need one of these (They aren't supplied by VM as wall sockets usually have the expected female end): - 5424753. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. I have booked a technician but I don't know if i have to inform the. Broadband Deals. 26 April 2022. 0 Kudos Reply. I don’t have the virgin media socket on my wall, how can I get online - 5206643 There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Virgin Media; My Virgin Media; Shop; Help;. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. Thank you for the tel no. . You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. I don't work for Virgin Media. Networking and WiFi. See where this Helpful. Virgin Media lists the following options for cancelling your contract: Phone: Call 150 from your Virgin Media home phone or 0345 454 1111 from any other phone. Mobile Your Account. Tudor. Account - Mobile. Account - Mobile. My worry is how I would connect the new VF router as I'm sure the cable going in to the virgin router is for a virgin router only. Hi , Thank you for getting back to me via private message. on 25-09-2022 15:41. . If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Issue being I have no virginmedia wall socket, just a VM phone line and then a cable coming in beneath that - which I tried using. 1 ACCEPTED SOLUTION. However, I do not have any of the specified wall sockets available. Can someone please help me! Thank you, Tom. on 03-08-2020 18:05. 283; 37; 57; stabilo00. Ignore all the options and don't press any. 0 Kudos Reply. My worry is how I would connect the new VF router as I'm sure the cable going in to the virgin router is for a virgin router only. . Joining in Options. We would like to show you a description here but the site won’t allow us. Browse Virgin Media Virgin Media Community. Then just connect your various devices to the dongle. Will an engineer have to come out to fit a Virgin Media socket? Answered! Go to Answer. Thanks for coming back to us @Entoman56, the change to fibre phone is an instruction from the government and has to be completed by 2025 as the older phone network will be closed down, we are choosing to upgrade our customers as soon as we can, more information about the change over from Virgin can be found here and the. Got my virgin media self install kit but I don't have a virgin socket. Is the socket broken? I can't see another photo like this one from searching. There is an old openreach socket with a coax cable underneath, but in no way connected. Go to Account settings, then Account details b. I am moving into a new home at the end of next week and want to join using the Ultimate Volt Bundle (O2 sim, TV, landline, internet). Sorry to hear you don't have a VM wall socket. QuickStart, set up and connections. Learn more. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. . I’ve received my QuickStart package to find I do not have a compatible wall socket. Security matters. 1: Co-ax cable carrying live broadcast TV channels. What needs to be done is for the new Virgin Media CV21 connection. Feb 22, 2022. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. I'm a Very Insightful Person, I'm here to share knowledge. Networking and WiFi. You can workaround it simply without the need for a cable. Account - Mobile. Hi @Bannie1 . It's possible that a previosu occupant has removed the cabling, VM wouldn't be aware of this. My Virgin Media App. Tuning in. Push fit the VM-supplied lead onto the socket.